Re: E-SIM

HG2 · ‎07-09-2024

I swapped my phone through insurance because it was damaged and am now having issues reinstalling the e-sim. I was sure to deactivate it on my old phone prior to formatting and exchanging it.

MI5 · ‎07-09-2024

@HG2

You'll need to generate a new esim either in your MyO2 or by going in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎08-09-2024

ESIM seems to be a nice idea, poorly implemented @HG2 - not just on O2.

The days when you used a bent paperclip to remove your plastic SIM from the old phone and just popped it into your new handset seemed so much simpler...

The MyO2 app procedure is shown in the post below, if you can get into your MyO2 app now you have moved all to the new phone:

https://community.o2.co.uk/t5/Tech-Support/Move-eSIM-to-new-phone/m-p/1743065/highlight/true#M51878

Good luck!

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎08-09-2024

🤣

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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