Downloading PDF bill from MyO2 broken for > 24 hou...

moprow · ‎02-07-2020

Continually getting error of this form:

404 Not Found

Code: NoSuchKey
Message: The specified key does not exist.
Key: cgi-bin/o2uk/jsp/myaccount/MyBill2.jsp
RequestId: 28081B86965AB0C6
HostId: OmE73Boa3KHGjOuz+uImvGV0Cd+yrTHpggFBoshs+aiakBoGf8biU40wjBbrySQqWpkjahgKbRs=

When will this actually be fixed, since O2 are incapable of providing the PDF by email. Ridiculous, I know.

I was told yesterday there is a server problem that would be fixed in 24 hours. It isn't.

Bambino · ‎02-07-2020

@moprow This is not O2. This is a customer community. No one here has access to anyone else's account.

Customer service numbers are in the link below.

Guide: Coronavirus Community Help and Support

I DO NOT WORK FOR O2

Martin-O2 · ‎07-07-2020

Did you speak to customer services about downloading your bill @moprow, if so what was the result?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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Downloading PDF bill from MyO2 broken for > 24 hours

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