Does anyone know how to access live chat

[Hello02]

There is no link within My02 as detailed on the 'Can I speak to a live agent with Chat' page on the O2 website.

It advises that "Yes you can, once logged into My Account, Live chat is available from the bottom of the My Account home page. Just click on the ‘chat now’ button to start the conversation."

There is no mention of 'My Account' anywhere on my02 login page and I cannot find any button for live chat.

I think it's a ruse - there's no live chat, no telephone contact centre. Nothing. I'm stuck with O2 forever.

[MI5 · Accepted solution]

@Hello02 

Live chat will appear here when available http://www.o2.co.uk/contactus

Contact Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

Help on cancelling here Guide: Cancelling Your Contract 

[Hello02]

Thanks very much for the quick response MI5. I'll wait around a bit and see what happens...

[MI5]

Pops up on the shop pages too occasionally @Hello02 

https://www.o2.co.uk/shop

[Cleoriff]

@Hello02 

They will be offline now. Best try again tomorrow. Open at 8am.

[Mariellas7000]

Hi - no human beings seem to be behind the Chat box

[Bambino]

@Mariellas7000 If you have a question that isn't account related you can ask here.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255