This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Disney Plus 6 months free

Go to solution
Mike72
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-07-2020 21:33

on ‎02-07-2020 21:33

I bought a sim with disney plus for 6 months free recently. I read that to claim it i go into the my o2 app and extras and then add it on. When i look at the disney plus extra it says add for 5.99 a month - how do i access it for free?

Message 1 of 4
464 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 146708 Posts
  • 636 Topics
  • 28243 Solutions
Registered:

on ‎02-07-2020 21:49

on ‎02-07-2020 21:49

@Mike72 

If the free option isn't in your extras in your MyO2 you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
457 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 146708 Posts
  • 636 Topics
  • 28243 Solutions
Registered:

on ‎02-07-2020 21:49

on ‎02-07-2020 21:49

@Mike72 

If the free option isn't in your extras in your MyO2 you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
458 Views
0 Kudos

Go to solution
O2Tracey
O2 Support
O2 Support
  • 103 Posts
  • 2 Topics
  • 3 Solutions
Registered:

on ‎03-07-2020 22:34

on ‎03-07-2020 22:34

@Mike72 try updating your My o2 App as if it's not upto date the free extras is not in there. We have seen this a few times.
Message 3 of 4
437 Views
0 Kudos

Go to solution
Martin-O2
Former Staff
In response to O2Tracey
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎07-07-2020 12:03

on ‎07-07-2020 12:03

It would be great to get an update on your situation @Mike72 slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
419 Views
0 Kudos
Top Kudoed Authors
View All
Top