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Disney Plus 6 months free

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Mike72
Level 1: Joiner
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on ‎02-07-2020 21:33

on ‎02-07-2020 21:33

I bought a sim with disney plus for 6 months free recently. I read that to claim it i go into the my o2 app and extras and then add it on. When i look at the disney plus extra it says add for 5.99 a month - how do i access it for free?

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MI5
Level 94: Supreme
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on ‎02-07-2020 21:49

on ‎02-07-2020 21:49

@Mike72 

If the free option isn't in your extras in your MyO2 you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152062 Posts
  • 651 Topics
  • 28924 Solutions
Registered:

on ‎02-07-2020 21:49

on ‎02-07-2020 21:49

@Mike72 

If the free option isn't in your extras in your MyO2 you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Tracey
O2 Support
O2 Support
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on ‎03-07-2020 22:34

on ‎03-07-2020 22:34

@Mike72 try updating your My o2 App as if it's not upto date the free extras is not in there. We have seen this a few times.
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Martin-O2
Former Staff
In response to O2Tracey
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on ‎07-07-2020 12:03

on ‎07-07-2020 12:03

It would be great to get an update on your situation @Mike72 slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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