Disney+ - Cancel £2 off Priority Offer

[Unicorn79]

I signed up for the £2 off Disney+ Priority offer, which lead me to Disney+ to sign in.  I do not want to commit to 6 months though so want to cancel the sub for this.

In Disney+ it says "manage in O2" and in O2 under extras it comes up with the Disney+ offer button saying "You must activate your extra before you can use it".  It seems to be I am in limbo and just want to cancel the subscription as I do not want to commit for 6 months.

Please help!!

[MI5 · Accepted solution]

@Unicorn79 

Guide: Adding and removing O2 Extras  

You can't make any changes for the first 28 days after activation yourself.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Unicorn79]

Thank you, does this mean I am able to cancel in the first 28 days and I am not committed to the 6 months?  Therefore I am in the cooling off period?

[MI5]

Yes you should be @Unicorn79 

[Mark1953]

You have been taking an extra £7 + per month for Disneyim 68 yrs old and do not need thisplease cancel and refund .

You are impossible to contact 

Its a scam

[MI5]

@Mark1953 

Cancel it yourself - guide here Guide: Adding and removing O2 Extras