Direct debit changes

[Delboyfarr]

Had a text stating my direct debit will be cancelled and O2 will be create a new one. Is this a scam or is this genuine. If it is genuine could you explain why this is necessary and how can this be done without my consent. Many thanks Derek Farr 

[Enlli · Accepted solution]

Yes. You are being moved onto the new billing system which requires a fresh DD mandate 

[Cleoriff]

@Delboyfarr 

All info here https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402#M39424