Direct Debit

[Maaaddddiiieeee]

I recently have changed bank accounts and I do have a direct debit setup on my back account but o2 say I don’t have one setup. I sent them a Direct Debit Mandate last week as I’m not able to phone them because they are only taking calls for stolen phones or fraud. I was just wondering how long does it usually take to set this up?

[jonsie · Accepted solution]

You need to call or make a manual payment this time

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808