Device not delivered

[Jazmin]

I have recently just joined the o2, and I have ordered for a new phone, it said it’ll be delivered by the 1st of June which is today, however I have gotten any email about wether my delivery has been dispatched or not and so I cannot track my order or log in to myO2. Who would I have to contact in order to sort this out ? 

[Bambino · Accepted solution]

@Jazmin O2 doesn't operate a live stock reporting system, so there's every chance that what you ordered is out of stock. You need to speak to customer service.
Call 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255