Device deactivated

[Devicedeactivs]

I have been trying to get through to o2 and their team since not being able to use my number. I have been in hospital for the past 2 weeks and not understanding what has been going on. Can a consultant find a way to speak to me please

[jonsie]

It's possible that your sim has been deactivated if not topped up in the last 6 months

as you have no phone in hospital

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202 or 4445 Pay and go