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Details in My o2

Haggis4T
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When I log onto My O2 within the app, or from the website I am unable to see my current balance/tariff/my O2 rewards or get info about My Bolt On's.  I did try to resolve through the web chat by my operator couldn't understand my issue or see the problem from the O2 end.  Any ideas out there??

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MI5
Level 94: Supreme
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@Haggis4T 

How long have you had this account?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Haggis4T
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Around 20 months. The phone was bought through a third party (but reputable) provider and always linked to o2. The account/phone number is visible with my details, but not the details of the balances/when the contract ends etc.

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MI5
Level 94: Supreme
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Sounds like it needs a reset @Haggis4T 

I'll ask @O2Lisa to contact you in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
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Haggis4T
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Thank you!

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MI5
Level 94: Supreme
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No problem
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
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O2Lisa
Former Staff
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Thanks for the tag @MI5, I'll private message you now @Haggis4T to get this looked in to for yousmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 7 of 7
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