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Deposit

Lucian1
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Hy I pay for 3 months ago bills
I talk with a guy about my deposit and he tell me in 7 days I have the deposit back
I check my account and I don't see the money back .
What is happening why I don't have my deposit back ?
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Cleoriff
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@Lucian1 

You will get it back when your 4th bill is generated. You then have to ring O2 if you want it put back in your bank Guide: How to find help & contact O2 

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Lucian1
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Hy I pay for 6 months ago bills
I talk with a guy about my deposit and he tell me in 7 days I have the deposit back
I check my account and I don't see the money back .
What is happening why I don't have my deposit back ?
Message 3 of 6
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Cleoriff
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@Lucian1 

Call O2. All numbers in this guide. Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to call

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MI5
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The deposit is returned to your account as a credit, but you won't see it until your next bill is generated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Or can be transferred to your bank if you request it?

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