Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 2
Registered: ‎05-12-2018
Accepted Solution

Data

On my O2 app it’s states that I have 18G of data left but I just got a text stating that 80% of my 30G has been used it which means I only have 6G left. Why is this?
Level 39: Midshipman
Posts: 3,305
Registered: ‎26-03-2014

Re: Data

Did you get an extra amount of data when you signed up?
o2's system does not like additional allowances, so will send this message when you are fine...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 85,752
Topics: 522
Solutions: 10,718
Registered: ‎04-04-2012

Re: Data

@Demari 

If your tariff includes additional free data, the system still sends the 80% message when you have reached that on your base data tariff, but don't worry, the additioal free data will still kick in automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,051
Registered: ‎18-04-2018

Re: Data

Hi @Demari, I was wondering how you were getting on with this? Any progress understanding your data better?

 

Welcome to the forum!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
signature