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Data usage

Cwis24
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on ‎30-03-2020 22:54

on ‎30-03-2020 22:54

Does anyone know why o haven’t been able to check my data usage all day I’ve tried the app and online but nothing. I’m currently working from home but 300 miles from home caring for my nan
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Cleoriff
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‎30-03-2020 22:56 - edited ‎30-03-2020 22:57

‎30-03-2020 22:56 - edited ‎30-03-2020 22:57

@Cwis24Have you checked the network? https://status.o2.co.uk/ 

Or the system may be running slow. We have had many problems this last week or so.

Veritas Numquam Perit

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jonsie
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on ‎30-03-2020 22:56

on ‎30-03-2020 22:56

O2's systems are creaking and running slow

Is this on the app or web?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cwis24
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on ‎30-03-2020 23:11

on ‎30-03-2020 23:11

The data is fine I’m trying to see what I have used
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Cwis24
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on ‎30-03-2020 23:11

on ‎30-03-2020 23:11

Both unfortunately and can’t seem to contact anyone either to ask what’s going on
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Cleoriff
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on ‎30-03-2020 23:12

on ‎30-03-2020 23:12

@Cwis24 

Delete the app and reinstall.

Veritas Numquam Perit

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gmarkj
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on ‎30-03-2020 23:13

on ‎30-03-2020 23:13

Can you not see it in the app? Just checked and mine is there ok?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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