Data breach

[charlieapps1]

Is anyone aware of a data breach at O2 ?
I can see all details of someone I don’t know on MyO2.

[MI5]

It will be just a log many o2 system glitches I guess.
Call customer service to get them to investigate it.

http://www.o2.co.uk/contactus

[charlieapps1]

I have contacted them and voiced my concern. Reply ? “We’ll sort it out.” No mention of data breach.

[charlieapps1]

I have access to the other persons entire account. I can change their billing address and upgrade their phone.

[MI5]

Yes, not good at all and needs sorting but unfortunately system glitches are common place.

[Anonymous]

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@charlieapps1 wrote:
I have access to the other persons entire account. I can change their billing address and upgrade their phone.

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Are you on the app or website? - it should be sending a 6 digit sms code for access to sensitive areas, is it not doing so?

[charlieapps1]

App and no

[Anonymous]

Pretty sure you can't change billing address on the App you can barely change it on the web, as you have to go into the address linked to each specific contract, and access isn't always given.
Accessing sensitive areas in either will require a code authentication from rcv'd SMS.
You can upgrade with no further authentication but hey why put barriers up to increasing O2 revenues!!

[Marjo]

Hi @charlieapps1, I'm going to send you a PM (private message here on the forum) shortly to discuss further and we'll get this looked at for you!

[Cleoriff]

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@Marjo wrote:

Hi @charlieapps1, I'm going to send you a PM (private message here on the forum) shortly to discuss further and we'll get this looked at for you!

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Pleased to hear that @Marjo. A very worrying issue in my opinion..