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Level 1: Joiner
Posts: 1
Registered: ‎17-08-2020

Data - This information is not available at this time.

Earlier today my O2 app was showing my data allowance, but now its not. I get an error message saying: "This information is not available at this time". I had about 88g left this afternoon - there's no way I've used that much in a few hours so not sure why its not showing. 

Is this normal? I'm new to 02.

Thanks 

Posts: 111,729
Topics: 563
Solutions: 14,831
Registered: ‎04-04-2012

Re: Data - This information is not available at this time.

@CarlyB 

It does come and go sometimes but should sort itself out overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 1
Registered: ‎29-05-2020

Re: Data - This information is not available at this time.

exact same thing on mine aswell, haven’t used up my data at all and had same issue last week , only just thought to recheck
Level 48: Jubilant         
Posts: 6,445
Registered: ‎26-03-2014

Re: Data - This information is not available at this time.

It does disappear at night as o2 updates the system.
If you check now it should be fine @CarlyB & @arosex...

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