Data - This information is not available at this time.

CarlyB · ‎17-08-2020

Earlier today my O2 app was showing my data allowance, but now its not. I get an error message saying: "This information is not available at this time". I had about 88g left this afternoon - there's no way I've used that much in a few hours so not sure why its not showing.

Is this normal? I'm new to 02.

Thanks

MI5 · ‎04-04-2012

@CarlyB

It does come and go sometimes but should sort itself out overnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

arosex · ‎29-05-2020

exact same thing on mine aswell, haven’t used up my data at all and had same issue last week , only just thought to recheck

gmarkj · ‎26-03-2014

It does disappear at night as o2 updates the system.
If you check now it should be fine @CarlyB & @arosex...

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