DPD sent my new phone back

[Achandler]

Hi,

DPD failed to deliver my new device and have now sent me a message saying the phone has been returned to o2. However when I go to tracking in My O2, it says the order is completed.

I cant find any live chat or email us options in the support section of the o2 website and the automated chat keeps sending me in a loop, can anyone help?

Cheers,

Ash

[TallTrees · Accepted solution]

Hi there @Achandler 

and Welcome to the O2 Community

Sorry to hear your problem with delivery ~ 

Try here this may help

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

Guide: Coronavirus Community Help and Support 

[MI5]

@Achandler 

Looks like you should contact the sales team as they can help with that, you can call them on 0800 081 0255