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Level 61: Brainiac
Posts: 11,227
Registered: ‎31-03-2010

Re: Customer who has Dementia

@PW1 If the person who is named on a Pay Monthly contract, or someone who acts for them legally does not report the sim as lost or stolen, they will carry on being charged at least the monthly fee even if no one finds it. I will tag our community admin @Martin-O2 and @Marjo to see if they can help. They are the only bridge between O2 and this community.


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Community Manager
Posts: 5,008
Registered: ‎18-02-2016

Re: Customer who has Dementia

[ Edited ]

Thanks everyone for your input on this one! 


@PW1 I'm sorry to hear that you've had a difficult time when dealing with these contacts. I can get someone to sort this out for you but I'll need a few details to do so. I'll drop you a private message so we can talk further. 

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