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Credit

SarahU
Level 1: Joiner
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I have been given credit for lack of service but i can't find it on my account.

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pgn
Level 76: Forum Legend
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Look for Goodwill Promotions on your bill detail in MyO2, @SarahU 

If on 360 billing, you will have received an SMS and an e-mail, plus a notification in your MyO2 app when the credit arrives. 

Refund is pretty quick, my experience here: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

If nothing visible by tomorrow, you may need to chase O2 up, all the ways in here: Guide: How to find help & contact O2 

Good luck!

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pgn
Level 76: Forum Legend
  • 37397 Posts
  • 239 Topics
  • 1704 Solutions
Registered:

Look for Goodwill Promotions on your bill detail in MyO2, @SarahU 

If on 360 billing, you will have received an SMS and an e-mail, plus a notification in your MyO2 app when the credit arrives. 

Refund is pretty quick, my experience here: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

If nothing visible by tomorrow, you may need to chase O2 up, all the ways in here: Guide: How to find help & contact O2 

Good luck!

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