Credit report

[Terry3]

CPW gave @O2 incorrect details when they set my contract up... bank details, email and incorrect home address.. O2's Direct debit wasn't taken due to this. Now it's wrecked my credit report CPW have agreed they were at fault not me. I now require o2 to remove the negative mark from my credit report. I’m moving house and now my mortgage offer as now been withdrawn and I’m desperate to have this mark removed. Help

[MI5]

@Terry3 

You need to contact credit file referrals. 

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Terry3]

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@MI5 wrote:

@Terry3 

You need to contact credit file referrals. 

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

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Hi MI5 

thank you your response. I've been emailing them and the resolution team but both departments seem to be batting it off and not looking at resolving it. I've now sent them an email from CPW addmiting that they were at fault. But to no response and every time I respond to their email it then takes another few days for them to respond to me and just keeps going around. I just need someone to take hold of the issue and sort it. I'm really desperate for them to remove it. 

[Cleoriff]

@Terry3 

Maybe one of our account advisors can help tomorrow? @O2Georgina @O2Elliott  are you able to assist here?

Edit spelling.

[Terry3]

Hi Cleoriff, 

thank you for your help. How do I contact these people through here. Or another way.  Sorry but I'm not used to this.. 🤦‍♂️

[MI5]

They will contact you tomorrow @Terry3 

They don't work Sundays.

[Terry3]

Thanks to you both..  hopefully we can get this sorted tomorrow.. enjoy your Sunday.

[Cleoriff]

Hope it gets sorted @Terry3 

Fingers crossed

[MI5]

Best of luck

[madasaf1sh]

@Terry3

Just so you are aware it takes upto 90 days for any negative mark on your credit report, from if/when o2 accept its wrong.

Also note from my experience with credit referrals it takes upto 15days per response