Hi,
So we're trying to remortgage our house with a new bank. I had to do a credit report and there is a default under O2 Communications for £220. It says on the report I had a late payment on December 2022 and again January 2023. Then the account was closed on February 2023. I have been an O2 user for almost 20 years and have never had a late payment.
I have been on the phone multiple times with both O2 and Virgin but neither cam see anything wrong with my account. O2 told me to email the Credit File Refferals team. I have done this and havent heard anything back.
I really need this issue resolved ASAP. The whole situation and the lack of customer service has really made me reconsider signing up with O2 when my contract ends.
