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Credit File Referral

AbigailC
Level 1: Joiner
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on ‎19-12-2019 09:23

on ‎19-12-2019 09:23

Hi
I recently found out that a default has been taken out on me because of a contract I entered into with o2 that never got cancelled when I asked for it to be (within 10 days of taking it out). I ended up cancelling it with o2 who agreed I shouldn’t be responsible for any costs as I never even received and activated the sim, but then the default was put on a month after cancelling.
I have since emailed the credit referral team twice in a month and received no reply. This is becoming quite an urgent issue as it is now stopping me from even changing banks!
Could someone help and maybe get this looked at?
Thanks
Abigail
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MI5
Level 94: Supreme
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on ‎19-12-2019 09:41

on ‎19-12-2019 09:41

@Martin-O2 @Marjo 

Can you help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎19-12-2019 16:36

on ‎19-12-2019 16:36

Thanks for the mention on this one @MI5!


@AbigailC I'll drop you a message to get some details and I'll see what I can do to get this sorted for you. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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AbigailC
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on ‎19-12-2019 18:47

on ‎19-12-2019 18:47

Thank you so much!!
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Martin-O2
Former Staff
In response to AbigailC
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on ‎20-12-2019 14:33

on ‎20-12-2019 14:33

No worries @AbigailC! I've escalated your case so we're just waiting to hear back now. wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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