Contract with 02

Farrows · ‎10-08-2024

Since my contract was moved from Virgin to 02, I have not had any data access. The switching information informed me that I would have an equivalent contract. Please could you look into this?

Kind regards

Tina

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Cleoriff · ‎10-08-2024

@Farrows

this is a customer to customer forum.

You need to speak to O2

you need someone to access your account which can't be done from the forum.

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help. Or call them on 202 or 0344 809 0202 (contract)

4445 or 0344 809 0222 (PAYG)

Veritas Numquam Perit

Enlli · ‎10-08-2024

Check the APN settings are for O2 and not Virgin

Probably easier to do a network reset.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎12-08-2024

You may also require a new sim @Farrows

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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