Contract Termination Letter

[Anonymous]

To whom it may concern:

My name:

(Personal details removed)

I no longer want to continue with my O2 contract so I am planning to cancel my O2 contract in a near future. 

I want to finally be disconnected on the 1st of December 2021 and I want to have my final bill in December 2021.

Sincerely,

(Personal details removed)

[gmarkj · Accepted solution]

Sorry to say @Anonymous but this is a customer community and your letter above will not be accepted by o2.

This is also a public forum, and you have provided anyone that looks with your address and phone number - please come back and remove them!

If you want to end your contract, please follow the guide below:

Guide: Cancelling Your Contract 

[Anonymous]

How to cancel my message???

[Joyti]

I've seen that guide so many times but it doesn't help. I've tried to contact O2 several times and have been unable to get through to anyone regarding cancellation of my contract. "o obtain a STAC code text STAC to 75075" - that doesn't work, all O2 respond with is 'there has been an issue with your request'.

I have used the PAC route but there is nothing to say they will cancel my contract (which has ended anyway and I was due for an upgrade) so I am at a loss at what to do. I've cancelled my direct debit but am worried they will try to fine me.

It is impossible to speak to anyone, the chat function is abysmal and I am looking forward to leaving O2!

[Cleoriff]

@Joyti 

Try any of these numbers to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call