on 17-07-2023 12:39
on 17-07-2023 12:46
Try social media.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 18-07-2023 08:00
on 18-07-2023 08:00
And try them with conviction: state briefly the problem and then keep a watch for replies - it is easy to keep a topic hot on Social Media, @Aimee10 - I used it successfully (it took a few days of poking them!) here: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...
on 18-07-2023 13:30
18-07-2023 13:33 - edited 18-07-2023 13:33
18-07-2023 13:33 - edited 18-07-2023 13:33
@Aimee10 If you don't use social media, (which many don't), or they haven't been able to solve your issue, call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.