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Aimee10
Level 1: Joiner
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Trying to contact o2 but everything is cutting out 

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MI5
Level 94: Supreme
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@Aimee10 

Try social media.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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And try them with conviction: state briefly the problem and then keep a watch for replies - it is easy to keep a topic hot on Social Media, @Aimee10 - I used it successfully (it took a few days of poking them!) here: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

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Breanna
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Were you able to contact O2 on social @Aimee10?

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Bambino
Level 86: Prestigious
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@Aimee10 If you don't use social media, (which many don't), or they haven't been able to solve your issue, call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

I DO NOT WORK FOR O2



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