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[Lisak98]

I have been with o2 for a few years my new contract from 6th September 2021 I have had nothing but issues. This includes signal, reviving and making calls, texts and 4g/5g issues I have been in contact with o2 regarding these things. Iv had replacement phones and SIM cards to then tell me there is nothing wrong! Recently iv been in contact with these issues I have a phone call with someone called mo who told me they will sort this issue within a few weeks. He said o2 was going to credit me on my account so I would not have to make a pay meant for a month until it’s resolved! Iv now had o2 try and take that payment when I called about this they said I was not able to get the credit and the issue was not resolved! Iv now been charged daily for not making a payment after being told it would be and they have cancelled my contract for this! I have seen and heard so many issues regarding this ! What can I do from now read my contract but it’s not being act knowledged

[Cleoriff · Accepted solution]

@Lisak98 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am