I placed an order for a device earlier today. It said my order was with the credit team for further review.
a few hours later I received a text message from O2UK saying:
Hi, it's O2. We need to do a quick security check on your recent order. Call us on 0800 052 9455 8am–8pm Mon–Fri or 9am–5pm Sat–Sun from your main O2 phone number.
I called, they asked for a couple of security bits and text me a code which I relayed. I figured I called them rather than them calling me - they also had some details of the order I placed. once they validated, I logged in and it says the order was approved and I could check out.
Afterwards I wanted to be 100% sure it was legit. I contacted O2 who said:
- they never sent the text according to their records
- the number in the message is not an O2 CS number
- however there was a record they called out to ME to validate. Which I never had.
my gut suggests a mismatch in what O2 CS are saying and what happened. Especially since the text, order, call and approval all line up. However I’m still a bit confused why O2 think the number isn’t theirs?
anyone able to validate?
if you call the number it says it’s explicitly for order security checks.
