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Confirmation email

KrishJdm
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Has anyone had issue with receiving confirmation emails before? I have bought a device via my o2, transaction went through but have not had any confirmation for the order and my order is not showing anywhere on my account.
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Cleoriff
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@KrishJdm 

You need to ring O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

* Edited to add, nothing will show in My O2, until your order is dispatched. Then you will get an email and will be able to track your order.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@KrishJdm 

You need to ring O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

* Edited to add, nothing will show in My O2, until your order is dispatched. Then you will get an email and will be able to track your order.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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KrishJdm
Level 1: Joiner
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Thank you so much for the clarification. I shall give it a little more time. 👍
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Cleoriff
Level 94: Supreme
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Best of luck @KrishJdm 

Veritas Numquam Perit

Girl in a jacket
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