Chat facility

Melnovan · ‎07-01-2021

Is the online chat facility down today? The Start chat box is just greyed out.

MeganBodin · ‎07-01-2021

I have paid my late bill and you still have returned my minutes or texts messages and it’s been over 24 hours.

MI5 · ‎07-01-2021

Chat resource is limited due to Covid working restrictions.

Is there anything we can help with?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Jordan1991 · ‎07-01-2021

I still haven't received my order

gmarkj · ‎07-01-2021

You will need to call customer services @MeganBodin to get your services back on.
There are a number of ways to contact them, including an 0800 number you can call using Skype in the link below:
https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig

What did you order @Jordan1991? Have you had an email saying your order has been despatched?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Melnovan · ‎07-01-2021

Just trying to get VAT invoices for some of my bills in 2020. Can I do this without having to speak to someone?

gmarkj · ‎07-01-2021

I think you will need to call someone @Melnovan...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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