Charges

[Dorothy]

I have been charged twice this month for pictures but not sent any pictures, just used emojis. Can anyone explain this please?

[Cleoriff]

@Dorothy 

Emojis are one of the biggest factors in turning a simple text into a media message. Take a look at this guide Guide: Accidental MMS Sending and How to Avoid it 

[jonsie]

More help here from O2

https://www.o2.co.uk/help/account-and-billing/text-and-picture-messaging