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Charged for text

Judie
Level 1: Joiner
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Why have you charged me to send a text? 

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MI5
Level 94: Supreme
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@Judie 

We wouldn't know for sure, but there are exceptions to your included text allowances.

See guide here Guide: Your Allowances - what is and isn't included 

Maybe sent as an MMS ? Guide: Accidental MMS Sending and How to Avoid it 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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