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Changing to sim only tariff

VKG
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on ‎02-05-2020 20:48

on ‎02-05-2020 20:48

My contract ends in a couple of weeks. I don’t want to upgrade but just have a £12 monthly sim only tariff. Usually I would phone or online chat to arrange this but these are unavailable. Could someone advise me on how I do this online?
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MI5
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‎02-05-2020 20:52 - edited ‎02-05-2020 20:53

‎02-05-2020 20:52 - edited ‎02-05-2020 20:53

@VKG 

You can do it in your MyO2 upgrade options http://www.o2.co.uk/myo2 

Just choose sim only.

upgrade2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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VKG
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on ‎02-05-2020 20:58

on ‎02-05-2020 20:58

How did you get to this page? I can’t find in on my 02. I see upgrades but nothing about tariff only
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jonsie
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on ‎02-05-2020 21:01

on ‎02-05-2020 21:01

Try it on a PC using IE.

You should see that page by selecting upgrade now in My O2

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎02-05-2020 21:07

on ‎02-05-2020 21:07

Im on PC using Firefox and can see it.

simo upgrade.PNG

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jonsie
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on ‎02-05-2020 21:09

on ‎02-05-2020 21:09

Me too

sim only.PNG

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎02-05-2020 21:21

on ‎02-05-2020 21:21

@VKG 

Follow the upgrade link.

upgrade1.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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VKG
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on ‎02-05-2020 21:24

on ‎02-05-2020 21:24

Thanks so much.
I’ve done it
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jonsie
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on ‎02-05-2020 21:25

on ‎02-05-2020 21:25

Well done @VKG thumbsup

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎02-05-2020 21:38

on ‎02-05-2020 21:38

Great news @VKG thumbsup

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