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Changing number

AprilKnapper
Level 1: Joiner
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Registered:
I have entered the PAC number from my old network to keep my number when moving to 02. This was done 3 days ago but the number has not transferred over. Can someone please help?
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madasaf1sh
Level 67: Unsung hero
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Registered:
@AprilKnapper

If you didn't get a text message with the information, the i would complete the form again.

If not you will need to contact Customer Services
If you call 202 or 0844 809 0202 when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someon
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Message 2 of 3
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madasaf1sh
Level 67: Unsung hero
  • 5641 Posts
  • 32 Topics
  • 1815 Solutions
Registered:
@AprilKnapper

If you didn't get a text message with the information, the i would complete the form again.

If not you will need to contact Customer Services
If you call 202 or 0844 809 0202 when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someon
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 3
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jonsie
Level 94: Supreme
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Registered:

You should have received a text telling you the date and time the number would be ported

Your best option is either to resed the form or call customer service

Porting doesn't take place at weekends so if you call it will be Tuesday before you have the number processed by the team

Which network were you on previously @AprilKnapper 

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Message 3 of 3
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