Changing email

[Djarvis]

Want to change my email address

[O2Karl]

Hi @Djarvis 

You can do this by downloading the My O2 App from your phone App store.

Once in My O2:-

- Sign in
- Scroll down to the bottom
- Tap View All

- Scroll down and Tap Manage My Details
- Tap change Username
- Update your username with email address and you will have to confirm it.

Please note this will be your username for My O2 going forward.

[O2Sophie]

Go to myo2 via the app on phone and login, scroll down the page to 'view all', select and scroll down to 'manage my details' and select. You will be sent a security text which you must to respond to, and you should then be able to change your email address. Via desktop login with your username and password and then go to 'More' at the top of the page and select 'update your personal details'. You should be able to update your email address and password there. if you do have difficulties, you can ring 202 from your mobile.

[Djarvis]

Thank you! Always if I wanted to change to sim only but stay with O2 how do I do this do I cancel my contact

[gmarkj]

If you log into your account when your contract is up (or nearly), then you should see a button called upgrade.
Scroll down on the next page and look for the option called Sim only - this takes you through the process to move to sim only.
If you do this you don't need to cancel the old contract - it turns into the new one.

[O2Sophie]

If you have paid off the refresh device or have come to the end of your standard contract, you can upgrade via myo2. If it doesn't give you that option, text either 

• Text 'PAC' to 65075 – and keep your mobile number. ...
• Text 'STAC' to 75075 – and get a new mobile number from your mobile and then upgrade either in an o2 shop or online via www.o2.co.uk/shop.  Select sim only.Hope this helps.