Changing billing address

[Steph2]

I’m trying to change my address on the o2 app and it’s not letting me anyone can help?

[Cleoriff · Accepted solution]

Hi @Steph2 

You can't do it from the app.

Follow the instructions here https://www.o2.co.uk/help/account-and-billing/changing-address-in-my-o2 

To change your address, sign in to My O2 from a computer, laptop or tablet and follow these steps:

• choose the mobile number you want to change the address for
• select Bills at the top of the My Device page
• scroll to the bottom of the page and choose Change my billing address
• we'll send a code to your device
• enter the code and fill in the form to change your address.

Hope that helps and welcome to the forum

Edited to add, if you don't have a computer, laptop or tablet then customer services can do it for you.

Guide: How to find help & contact O2 

[Martin-O2]

@Steph2 Were you able to update your billing info or did you still need a hand with this one? 

[KonstantinosIli]

I am just logging in to say that nothing makes sense with O2. I have never used website or app designed as bad as this and I have changed 6 networks in my lifespan already.

I will bug them until I speak to every single employee about this issue and maybe someone will understand who changing your billing address should be easy 

INSTEAD OF a map and a handbook from a forum where to locate this. Thank you though, but their design is dumB AF

[Cleoriff]

@KonstantinosIli 

Try this...

You need to go into MyO2  http://www.o2.co.uk/myo2

Along the top of the page you will see various headings. It's in the section BILLS AND CURRENT CHARGES. Drop down box will show "Change payment or address details" and payment details will allow you to change your bank details. O2 will send you a text to make sure it's you.