Change to tarrif

[Georgemunsie1]

Hello id like to change my tarrif to a deal i have found online, if im unable to change then i will be leaving O2 for the foreseeable.

[MI5]

@Georgemunsie1 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Enlli · Accepted solution]

If you are out of contract and the deal you have found is one from a comparison website you can take out a new contract via them and then migrate you old number across

It will,however, require a fresh credit check

Guide: Migration & porting into O2  

[janetblackpool]

I wish to change my tariff I went into an O2 shop they couldn't do it and said someone would call me.  They did and left a message.  They did not call back.  I have tried to change my tariff online to no avail.  After being with O2 for several years this is not good customer service.  Looking for a change now...

[pgn]

If your phone is on a Refresh Tariff, bought from O2 (online or in-store), you can flex your tariff up or down once a month, @janetblackpool - in your MyO2: https://www.o2.co.uk/refresh/flexible-tariffs

Or you may be on the new billing system, 360 - that has been causing quite a few in-store SNAFUs lately, more here: https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

O2 Advisors here on the forum do not work Sundays, but if you are about tomorrow morning around 9am, @O2Sarah- should be on, she will send you a message here on the Forum. Any help?

[O2Sarah-]

Thanks for the tag @pgn 

@janetblackpool I will send you a private message so we can look into this. 

[pgn]

Thank you, Sarah - just the thing for the second Bank Holiday this May 😄

[O2Sarah-]

@pgnHappy bank holiday !  Keep them coming 😁