Solved: Change payment day

Giggle · ‎07-08-2020

Hi. I have tried to contact 02 but have no luck at all. I need assistant who could help me to change my bill payment date

MI5 · ‎07-08-2020

@Giggle

Some other numbers and methods here Guide: Coronavirus Community Help and Support

The only advice we can give is to keep trying and say you want to upgrade if asked why you are calling.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎07-08-2020

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Giggle · ‎07-08-2020

Just have tried to call and it doesn't take me there

MI5 · ‎07-08-2020

@Giggle

Some other numbers and methods here Guide: Coronavirus Community Help and Support

The only advice we can give is to keep trying and say you want to upgrade if asked why you are calling.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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