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Level 1: Joiner
Posts: 3
Registered: ‎11-11-2019
Accepted Solution

Change of address

I have lost my phone and need to change my address for that phone that I have lost.
I need help so then I don’t send anything to the wrong address.
Posts: 100,791
Topics: 768
Registered: ‎14-01-2013

Re: Change of address

@Bournemouth1 

You need to call O2 ASAP. The lost and stolen line is open 24/7

 

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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Level 1: Joiner
Posts: 3
Registered: ‎11-11-2019

Re: Change of address

Thanks and I’ll try that.
Posts: 100,791
Topics: 768
Registered: ‎14-01-2013

Re: Change of address

Good luck @Bournemouth1 thumbsup

*The Game Is On*

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