on 07-01-2021 16:39
on 07-01-2021 16:40
It's only possible in these circumstances.
https://www.o2.co.uk/help/account-and-billing/changing-your-name
Any other reason requires a new contract to be set up.
on 07-01-2021 16:47
on 07-01-2021 16:47
The problem is how names on the bills generated from O2 is different from the contract?
How do I solve this please?
Thanks
on 07-01-2021 16:49
on 07-01-2021 16:49
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.