Change address

[clowe]

I have just signed up to a new sim only deal through my upgrades and need to change the address on my account. However, I have come to find that MyO2 is probably the most annoying site ever and will NOT let me do anything. It keeps sending me around in circles everytime I click MyO2 then manage my details... it always brings me back to the overview page of my account. Argh! Can anyone help?

[MI5 · Accepted solution]

@clowe 

Sounds like you're trying to do the right thing but can you try it on a different browser in in the app?

If not, you'll need to try and contact customer services to do it for you.

[Cleoriff]

deleted

[O2Sean]

Hi Clowe,

Unfortunately the MyO2 app/website is buggy in that department. The best option is to give customer services a ring or call into store when things get back to normal. As that isnt seen as urgent there's probably no point in ringing customer services at present time. 

[clowe]

I downloaded the app and found it much easier and it is all done now! Thanks for your help

[MI5]

Good to hear @clowe

[RCP]

Exactly the same problem; no capability to change address.