Card SIM not active

[Krzysztof4]

Good afternoon 

I wasn't using my card SIM o2 about 8 months, and now I will want again using this card SIM, but card is not active, What can I do now?

Have a nice day.

[Bambino · Accepted solution]

@Krzysztof4 In order to keep a Pay & Go sim active you must make a chargeable call or send a text every six months, and top up every 999 days. As it's been 8 months since you used the card you'll need to call customer service to see if they can activate it for you. There's a possibility that the number will have been reassigned.

Call 0344 8090222 or numbers in this link: Guide: Coronavirus Community Help and Support