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Cant view my plan on the o2 app

123454
Level 1: Joiner
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on ‎12-12-2019 17:02

on ‎12-12-2019 17:02

Hello I got a new pay monthly contract samsung Galaxy s10 and since I have had it i have been unable to access my plan to view how much calls, data and texts I have used it has been like this for 2 to 3 weeks.
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MI5
Level 94: Supreme
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on ‎12-12-2019 17:04

on ‎12-12-2019 17:04

@123454 

You'll need to ask customer service to reset your account Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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on ‎16-12-2019 12:30

on ‎16-12-2019 12:30

Hi @123454 , How are you getting on with this today? Any luck with customer service since you last posted - did you manage to get your My O2 app to work?

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