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Cant make calls on new phone

Kp2
Level 1: Joiner
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Please can you tell me why I cant make calls on my new phone as I have swapped my sim card
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Bambino
Level 86: Prestigious
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@Kp2 Did you do a sim swap online? https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

If you haven't done that yet, your old sim will still work in your new phone if it's the same size.

If you did do a sim swap and it hasn't worked, you'll need to contact customer service to activate the new sim for you.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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