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Cant download MY02 APP

markc3
Level 1: Joiner
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Registered:

on ‎04-05-2018 16:31

on ‎04-05-2018 16:31

Hi

 

For some reason I can't download the my o2 app from the app store, nor can i download the 02 priority app. Every time I try press 'get' it asks for my apple ID password, which I then enter perfectly fien. The blue rings start circling to show it is downloading, but then it reverts back to 'get' again. Can you help please.

Thanks

Mark

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MI5
Level 94: Supreme
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on ‎04-05-2018 16:37

on ‎04-05-2018 16:37

Try a reset of your phone first.
Which iPhone do you have?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
Level 66: Unequalled
In response to MI5
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on ‎04-05-2018 16:46

on ‎04-05-2018 16:46

normally this link would help you but it is down just now perhaps a few issues on the apple site https://support.apple.com/HT207165

 

but none shown here https://www.apple.com/uk/support/systemstatus/

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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EmilieT
Former Staff
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on ‎08-05-2018 12:50

on ‎08-05-2018 12:50

Hi @markc3, did you make any progress since you last posted? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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