Cannot login to My O2 app

[AlexMorgan]

Hi,

Have just received a new pay as you go sim from O2. In the letter, step 2 tells me to download the My O2 app.

I downloaded it and tried to login but it says "oops. my O2 isn't available to you yet. don't worry, you can still manage your account in my O2 for web."

When I check my number for the sim on my phone, it says "unknown number". The letter the sim came in states the number though.

I am on an Android phone using dual sim. I placed my old sim in slot 2 and put this new O2 sim in slot 1.

[pgn]

Just to say: Guide: How do I find my own mobile number? 

Google does not automatically detect or add a new phone number to your account simply because you've changed your SIM card, @AlexMorgan.

[AlexMorgan]

Yes @Enlli, but again, I am not asking this. I was just stating that my Android phone did not automatically fill it out with the number from my new O2 sim card. It did do this with my old EE sim card though, which is why I found it odd. Also, I have not used Android in a long time, so it is not something I am used to.

[AlexMorgan]

I thought that was the case too, @pgn. However, it turns out that Google actually does detect new phone numbers from sim cards recently inserted into the device, and they simply send a notification to your mobile phone that it is recognized and is "verified for use across Google products and services".

Though you are correct about it not being automatically added to your account. It would be a major security flaw if that was the case.

However I don't see how any of this is relevant or helps me with my problem from my original post?

[AlexMorgan]

As an update, the mobile app is still not working and still displays the error message.

I cannot see my new sims in my O2 dashboard on the site.

Customer support on the phone had no idea what was wrong or how to fix it.

I communicated with customer support via X as well, but they don't know what is wrong or how to fix it either. They ended up ghosting me.

I'm quite shocked that O2 sends me their product but it arrives broken and they have no idea why or how to fix it, nor do they seem like they really care to figure it out. I mean it is literally their own product, and they have absolutely no idea how to fix it??

Their customer support team seems pretty non-existent. I don't even feel like I was really ever talking to anybody when I did reach someone.

The people on "live chat" couldn't even do anything either.

These forums are also incredibly useless, constantly going off-topic and not actually being able to provide any insight whatsoever. The constant pop ups on this forum that keeps interrupting me while typing my post every other minute is honestly the worst web design I've ever seen.

The O2 website is too slow as well.

Everything is absolutely broken, from communication to the end product. The customer support are clueless and hopeless.

I only took a look and signed up a week ago, and I already uncover a huge list of problems. I have not even yet gotten into the service...

Clearly this company has a lot of issues they need to work on.

I mean it was relatively quick to receive my sim cards but that was about it. At least they were free?

I guess I will be trying out Vodafone instead. Hopefully their services will work out better, but I will hold my breath.

[Enlli]

Good idea. 

[AlexMorgan]

I don't know if you are trying to be rude or something?

[Enlli]

No. Think it is a good idea to try a different network.

O2 is know for problems and poor customer service

[AlexMorgan]

Ok, sorry for the assumption. I must be irritated from the situation.

I come from several years of EE, never really had any issues with their customer service but their website is insanely slow and quite broken. They also kept spamming my phone and texts with adverts for their service, which is mainly why I wanted to move away. Their coverage is good though, and they are not expensive.

Vodafone seems to offer roughly the same deals. I'm not a huge mobile user so £5 or £10 pay as you go packs for 8-10 GB of data is generally just about enough, even when using GPS a fair amount. Just hoping their marketing spam is not bad, and a more functional website would be ideal.