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Cannot log into My O2 (password)

OMGShay
Level 1: Joiner
  • 3 Posts
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Registered:

I know I am using the correct password.

Username is correct.

  • Attempted log in and was told I have the wrong details.
  • I reset the password and then tried to log back in with new pw and was still told that I have the wrong details.
  • I then went to reset it again but used the password I had just used and it told me that I cannot use my current password as my new password.
  • I tried to log in as normal using the now confirmed password and was told I have the wrong password.
Message 1 of 6
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5 REPLIES 5

Bambino
Level 84: Resplendent
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Registered:

@Anonymous or @O2Emma can you please assist @OMGShay?

I DO NOT WORK FOR O2



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Message 2 of 6
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O2Emma
  • 1198 Posts
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Registered:

Hi @Bambino I will pick this up thanks grin

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Message 3 of 6
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O2Emma
Former Staff
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Registered:

Hi @OMGShay I will need to private message to help you.

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Message 4 of 6
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OMGShay
Level 1: Joiner
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Registered:

That is fine, private message away.

 

That said, as soon as I try to click into anothe rpage it tells me to log in again and is telling me that I am using the wrong details, but those details allowed me to log in here! bonkers!

Message 5 of 6
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OMGShay
Level 1: Joiner
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Registered:
That is fine, private message away.



That said, as soon as I try to click into anothe rpage it tells me to log in again and is telling me that I am using the wrong details, but those details allowed me to log in here! bonkers!
Message 6 of 6
419 Views