Cannot access My profile on accounts.co.uk as O2 sending confirmation code to number no longer have

[DarrenGuy]

When I sign in to accounts.o2.co.uk I am presented with two numbers.

My current PAYG number and an old number that I last had 10 years ago. I can log in by selecting my current PAYG number and receiving the text code from O2.

Unfortunately, every time I attempt to access my details, O2 is sending a confirmation code to the old number that I no longer have.

How do I get access to my details or get it to send this code to my current PAYG number?

[MI5 · Accepted solution]

@DarrenGuy 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks