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Stacey02 · ‎24-09-2020

I was wondering how to cancel a phone contract. I suffer from anxiety and would rather not phone up as it causes a lot of stress. Is there any way I can cancel a contract without having to call?

MI5 · ‎24-09-2020

@Stacey02

Yes you can text Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-09-2020

Hi @Stacey02 , sorry to hear about your situation and that you wish to cancel your contract. Let us know if you managed to do this with the above advice or if you still need further help. Just to add to the above, we also have a service called Access for You which, in case you're struggling to speak on the phone due to your personal circumstances and would need to get in contact, the service might help as we can tailor the contact method for you. If you still struggle with cancellation after you've tried the method in the above reply let us know and we can help get you registered to the service.

[Edit: link added]

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Cancelling phone contract

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