Cancelling (as Power of Attorney)

[Dan177]

Phone unused for ~6months, owner in a care home with Alzheimers & Dementia. I have no access to the security code/question info, or the phone (it's missing).

I've tried twice so far to cancel via Customer Services call. The lack of security code and Power of Attorney results in me being transferred once or twice and ultimately cut-off both times.

Is there an easier way?

[Dan177]

Sorry, I should have included, this is a pay monthly contract.

[gmarkj]

Probably easiest if I get one of the community gurus involved with this @Dan177 as not sure who you would speak to in customer services.

Can you please help @O2Waqas @O2Emma ?

[O2Emma]

Hi @gmarkj I can help with this thanks.

[O2Emma · Accepted solution]

Hi @Dan177 You can contact our customer relations team that specialize in these kind off circumstances please use the number below they are not customer services .

Customer relations 
0800 090 1820

Opening Hours
Mon-Fri: 8am till 4pm [excluding Bank Holidays]
Sat-Sun: Closed

Thanks o2Emma

[gmarkj]

Thanks @O2Emma !

[Dan177]

many thanks @O2Emma @gmarkj, i'll give that number a go when they're next available.

[O2Emma]

Your welcome 😀 @Dan177