Cancelling a plan

[ryanh19952]

Hello, I would like to cancel my current plan ending in 162102 as I already have a new number and the number was supposed to switch over which I thought would end the plan by itself, this was what I was told by Virgin mobile.

[Bambino · Accepted solution]

@ryanh19952 This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[ryanh19952]

Unsure why this even got put here, I clicked on talk to the bot using the link and now my message appeared here, feel free to ignore as I was going for a live chat option