Cancel within 14-day period

[RedPinkFlora]

I made an online order on 28 December 2022, which was for a phone and pay monthly plan. I also submitted a form with a PAC code to transfer my number to O2 from Three.

I wish to cancel the entire order and also cancel/revert my number transfer.

The problem is that my order does not show on my account page when I login to the main website, and my order number cannot be searched for on the system used by shop staff. I cannot access the My O2 app.

How do I cancel my order when it's not visible? Thanks.

[Bambino · Accepted solution]

@RedPinkFlora You can reach the O2 sales team via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255